Privacy Policy
Effective Date: 01 August 2025
Last Updated: 01 August 2025

At Infoedesk, developed by Pioneer Infotech Oy (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our SaaS-based helpdesk platform (“the Service”) accessible via our website https://www.infoedesk.com and related applications.

By using Infoedesk, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

a. Account & Contact Information

• Full name
• Email address
• Phone number
• Company name
• Billing information

b. Helpdesk Data (Client Content)

We collect and store the tickets, attachments, conversations, and other information submitted by users via your helpdesk instance.

c. Usage & Technical Data

• IP address
• Browser type
• Device information
• Pages visited
• Timestamps and clickstream data
• Cookies and similar technologies

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2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Authenticate users and prevent fraud
• Send service-related notifications and updates
• Process payments and billing
• Respond to inquiries and provide customer support
• Analyze usage trends and improve user experience
• Ensure platform security and prevent misuse

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3. Legal Bases for Processing (EU/EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent
• Performance of a contract
• Legal obligation
• Legitimate interest

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4. Data Sharing and Disclosure

We do not sell your personal information.

We may share your information with:

• Service providers (e.g., cloud hosting, payment processors, analytics tools)
• Law enforcement or legal authorities, if required by law or legal process
• Business transfers, in case of a merger, acquisition, or asset sale

All third-party providers are contractually bound to safeguard your data and use it only for specified purposes.

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5. Data Retention

We retain your data as long as your account is active or as necessary to:

• Fulfill contractual and legal obligations
• Resolve disputes
• Enforce our agreements

Upon termination or at your request, we will delete or anonymize your data, unless retention is required by law.

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6. Security

We use industry-standard administrative, technical, and physical safeguards to protect your data, including:

• SSL encryption
• Secure hosting environments
• Access controls and monitoring
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is completely secure.

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7. Your Rights

Depending on your location, you may have the right to:

• Access and review your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Object to processing or withdraw consent
• Request data portability

To exercise any of these rights, contact us at privacy@infoedesk.com.

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8. Cookies & Tracking Technologies

We use cookies to enhance your experience and analyze site usage. You may modify your browser settings to reject cookies, though some features may not function properly.

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9. Children’s Privacy

Infoedesk is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

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10. International Data Transfers

Your data may be transferred and stored outside your country of residence. We ensure adequate protection by implementing standard contractual clauses or other lawful mechanisms.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the platform.

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12. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

Infoedesk
Developed by Pioneer Infotech Oy
Email: privacy@infoedesk.com
Website: https://www.infoedesk.com